Return Policy and Terms & Conditions

Holy Heck Music does not accept returns or exchanges on any products due to the specific nature of the used instrument marketplace. All items are sold "as-is" and do not include a warranty of any kind, unless stated specifically in the item description. In some cases the manufacturer's original warranty is transferrable to the purchaser, but this only applies when stated in the item's description.

Holy Heck Music rigorously tests every used item, sometimes for many hours, before listing it for sale. The item's condition is described clearly and dozens of closeup images are provided for each item for the purchaser to review. While we do an excellent job highlighting any possible flaws with our used items, it is sometimes impossible to catch every minor detail. It is the purchaser's responsibility to review the description and images before agreeing to purchase the item.

You may request a refund only if the item that you purchased has not yet shipped. All PayPal Processing Fees that were paid when placing your order are non-refundable.

All instruments are given a basic setup before shipping to ensure good playability unless specifically stated in the listing. Upon delivery, some instruments may require further setup and configuring to achieve your desirable playing preference. This includes adjusting neck relief, string action height, intonation, and various other adjustable settings. The buyer is responsible for any additional setup.

Most of our items are shipped with full postage insurance up to the value of the instrument, so please inquire about Shipping Insurance before purchasing. The shipping carrier is responsible for any items lost or damaged during shipment once it leaves our facilities. The purchaser must inspect the package upon delivery. If any damage has occurred during shipment, Holy Heck Music will file an insurance claim with the shipping carrier on behalf of the purchaser. In this scenario, it is the purchaser's responsibility to provide any and all details about the damaged item, including photos of the damaged item, the shipping box, and all packing material, so that Holy Heck Music can properly submit a claim with the shipping provider. In some cases, the shipping carrier may request to inspect the package and the recipient's location. Note that insurance claims often take several weeks to months to process and payout.

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